SERVICE CYBERNETICS CONSULTING LIMITED
Established in 2014, Service Cybernetics provides consulting services to facilitate organizations in formulating service management and marketing strategies, structuring service blueprints, crafting service experience platform, establishing service standards and metrics for quality assurance. Service audit, training workshops and coaching services will also be provided to ensure effective implementation of service excellence initiatives.
As “Cybernetics” is about a systematic approach to manage service in effective and efficient processes with self-refining mechanism through dynamic interactions of stakeholders in the service pyramid, the Company serves to be a partner of the clients in their pursuit of service excellence.
CYBERNETICS STUDIES
MANAGE SERVICE FOR SUSTAINED GROWTH
"When experience becomes critical in connecting customers and winning their hearts, the key growth driver of a business is obvious, i.e. SERVICE! Heart-warming service relevant to customers' needs and wants nourish tightly-bonded, lasting relationship which is the cornerstone of a sustainable business. Seeing service as an art is important as it deals with people. Yet, managing service in a scientific way is equally important as self-refining and continuous improvement capabilities are crucial to service excellence. That is, CYBERNETICS!"
Dr Buston CHU
Executive Director
“Studies in cybernetics provide a means for examining the design and function of any system, including social systems such as business management and organizational learning, including for the purpose of making them more efficient and effective.”